Skip to content
Book a Consultation
RUN PHASEFOR IT MANAGERS WHO CARRY THE PAGER

Managed IT services and cloud infrastructure that stays up, from a team that stays on.

Managed IT services, cloud infrastructure, network engineering and data centre design from Cisco, Fortinet, AWS and Azure certified engineers: monitoring, patching, backup and disaster recovery with a 15-minute response target for critical issues. We run IT and infrastructure as a managed service for WTV, Langdale Care Homes and Kerusso, we are building a data centre for TTEC, and we plan, build and run infrastructure for two UK banking clients.

Get a free IT risk review →
ISO 27001 CertifiedCyber Essentials CertifiedMicrosoft Partner15-minute critical response
Sound familiar?

What keeps IT managers awake

Licence costs explodingVendor changes doubling your bills overnight. When a licensing model changes, the only protection is infrastructure you control.
Backups nobody has testedA recovery plan that has never recovered anything. Backups that are not tested are hope, not a plan.
No one watchingOutages you learn about from your customers. By the time the phone rings, the damage has been public for an hour.
One person knows everythingYour infrastructure lives in one head. Documentation feels optional right up until the day it is priceless.
Understand it first

Plan, build, run: applied to infrastructure

The same three-phase discipline we apply to software, applied to the layer everything else stands on.

PLAN: audit and designEstate audits, risk registers, network and data centre design, cloud versus on-premises costed over years.
BUILD: data centres to cloud estatesFrom the TTEC data centre build to Proxmox clusters, Azure landing zones and Fortinet-secured networks, built with rollback plans and documented so no single head holds it.
RUN: managed services that answerWTV, Langdale Care Homes and Kerusso hand us the pager: 24/7 monitoring, patching, backup, helpdesk and a 15-minute critical response target, under one agreement.
In-house engineers, accountable teamEngineers employed by us, not subcontracted, working to ISO 27001 controls. People who answer to one contract.
Capabilities

What our managed IT service covers

Our managed IT service covers your users, your devices, and the infrastructure underneath them. You can take all of it, or only the parts your own team does not cover.

Helpdesk and IT support for your staff

Your staff get one number and one email address for every IT problem, from a locked account to a broken laptop. We set up new starters, remove leavers and look after Microsoft 365, Teams and email.

24/7 monitoring and network operations centre

We watch your servers, network and cloud services day and night using Prometheus, Grafana and Zabbix. Critical issues have a 15-minute response target, so you hear about problems from us, not from your customers.

Patching and maintenance

We test and install updates for operating systems, firmware and key software on a fixed schedule. Every change has a rollback plan, so a bad update does not become an outage.

Backup and disaster recovery

We run 3-2-1 backups: three copies of your data, on two types of storage, with one copy off site. We prove they work by restoring from them on a schedule, not only after something fails.

Cloud and hybrid infrastructure

We design and run estates on AWS, Microsoft Azure and on-premises hardware, and we cost each option over years, not quarters. Every cloud migration is planned to minimise downtime, with a rollback plan at each step.

Servers and virtualisation

Where owning your hardware beats renting it, we build Proxmox and Ceph clusters with high availability. It is a proven alternative for businesses hit by VMware's licence changes under Broadcom.

Network engineering and security

Cisco and Fortinet certified engineers design, secure and manage your network, firewalls and site links, backed by our penetration testing and incident response team.

Data centre design and build

We plan and build data centres and server rooms, from the rack plan to the day they go live. Every build is documented, so no single person holds the knowledge.

Co-managed IT for in-house teams

If you already have an IT person or team, we work alongside them. We cover monitoring, out-of-hours support, specialist projects and holiday cover, and can add extra engineers to your team for bigger projects.

Because the same company builds custom software, implements Odoo ERP and runs AI in production, we plan your infrastructure around the applications it has to carry.

Our process

From fragile to always-on: how our managed IT works

Every TulipTech managed IT engagement runs in three steps: plan, build and run. It is the same discipline we apply to software, applied to the layer everything else stands on. You can start at any step.

STEP 1 - PLAN

Find the cracks before they find you

  • Estate audit and risk register, so you know what you are standing on
  • Network and data centre design
  • Resilience and cost design, with cloud and on-premises costed over years, not quarters
  • A migration plan, if you are moving
STEP 2 - BUILD

Resilient by design, with a way back

  • Data centres to cloud estates, from the TTEC data centre build to Proxmox clusters, Azure landing zones and Fortinet-secured networks
  • Build-out or migration, with a rollback plan at every step
  • Monitoring, patching and backup in place before go-live, not added later
  • Documented, so no single head holds it
STEP 3 - RUN

Fifteen minutes to a human

  • 24/7 monitoring, with a 15-minute response target for critical issues
  • Ongoing patching and a helpdesk for your staff, under one agreement
  • Backups that are tested, not hoped about
  • Capacity planned ahead of need, not after it runs out
  • Trusted by WTV, Langdale Care Homes and Kerusso, who hand us the pager
You hear about problems from us, not from your customers.
Switching provider

Taking over from your current IT provider

Switching IT provider is easier than most businesses fear, as long as the handover is planned. This is how ours runs.

We treat the first 90 days as a review period, the stage where most managed IT handovers succeed or fail, and we finish it with a check-in.

  1. We ask for the essentials.

    Admin accounts, network diagrams, licence lists and renewal dates, backup reports, supplier contacts and your contract notice period.

  2. We fill the gaps ourselves if we need to.

    If your current provider is slow or unhelpful, we map your estate directly, with your written permission. That means network scans, Microsoft 365 admin access, and firewall and server checks.

  3. We run side by side.

    Both providers stay active until our monitoring, backups and access are proven to work.

  4. Week one.

    We install monitoring, run a test restore, change shared admin passwords and give your staff our helpdesk details.

  5. The first 30 days.

    You get a risk register, we fix the urgent items, and we agree the priorities for the next quarter together.

Worked example

How a migration runs, start to finish

World Television (WTV) moved more than 45 production virtual machines off VMware and onto Proxmox and Ceph, built and run by TulipTech. WTV is a UK virtual-events company founded in 1991, whose clients include BP, HSBC and the European Space Agency.

01A licensing ambushVMware changes threatened to multiply costs overnight; renting had become the risk.
02Design on open foundationsProxmox and Ceph, high availability proven in testing before any workload moved.
03Migrate in waves45+ VMs managed ever since, rollback ready at every step, transmission never paused.
04Run it togetherMonitored around the clock by our team ever since.
Technology

The right tools, not all the tools

Proxmox and Ceph where owning your infrastructure beats renting it, AWS and Azure where cloud wins, Cisco and Fortinet at the network layer, and hybrid designs where the answer is both. Every recommendation is made by our own engineers and costed over years, not quarters.

ProxmoxCephAWSAzureCiscoFortinetPrometheusGrafanaZabbix

Full technology list →

Security

Built in, not bolted on

3-2-1 backups, tested recovery, 24/7 monitoring, 15-minute critical response target.

Case studies

Proof from this service

Projects delivered with exactly what this page describes.

World Television (WTV)

45+ production VMs on Proxmox and Ceph, with VMware licensing removed

Langdale Care Homes

7 care homes and 80 staff supported. Case study coming soon
All case studies →
Locations

On-site support across Leicester and the East Midlands

Our engineers work from Friars Mill, Bath Lane, Leicester LE3 5BJ. We provide on-site IT support in Leicester and across Leicestershire, and in towns within about an hour's drive: Loughborough, Hinckley, Coalville, Melton Mowbray, Nottingham and Derby.

  • Leicester
  • Leicestershire
  • Loughborough
  • Hinckley
  • Coalville
  • Melton Mowbray
  • Nottingham
  • Derby
Remote first, on site when it counts

Most issues, such as accounts, software and monitoring alerts, are handled remotely. We come on site for hardware faults, network and cabling work, server rooms and office moves.

Beyond the East Midlands

Outside the East Midlands, we support clients remotely and travel for planned projects, such as the TTEC data centre build in Leeds.

Before you ask

Straight answers

When did you last test a restore?

If the answer is a shrug, that is the first thing we would fix. Estate audit first, a report, no scare tactics, and we'll reply within one business day from Leicester.

Get a free IT risk review →Send Us Your Requirements